FAQ

Welcome to Merry & Mischief! 🎄

We've gathered answers to some of the most common questions to make your shopping experience as magical and hassle-free as possible.

1. Orders & Payments

How do I place an order?

Simply browse our collections, choose your favourite products, select the available options and add them to your cart. Proceed to checkout to complete your purchase.

What payment methods do you accept?

We accept the payment methods displayed at checkout. All transactions are processed through secure payment systems.

Can I change or cancel my order?

If you need to change or cancel an order, please contact us as soon as possible at hello@merryandmischief.com. We will do our best to help, but changes may not be possible once an order has been processed or dispatched.

2. Shipping & Delivery

Do you offer international shipping?

We aim to bring festive cheer to customers around the world! Available shipping destinations and options will be displayed at checkout.

How long will my order take to arrive?

Delivery times vary depending on your destination, shipping method and product. Please refer to the estimated delivery timeframe shown on the product page or at checkout.

Will I receive a tracking number?

Yes. Once your order has been dispatched and tracking information is available, we will send you an email with your tracking details.

Why hasn't my tracking information updated?

Tracking updates can sometimes take a few days to appear, particularly while a parcel is moving between international facilities. Please allow some time for the tracking system to update.

Will I have to pay customs duties or import taxes?

International orders may be subject to customs duties, import taxes or other fees depending on the destination country's regulations. Any applicable charges are the responsibility of the customer unless stated otherwise at checkout.

3. Products & Availability

Are the products exactly as shown in the pictures?

We do our best to display accurate product images and descriptions. However, slight variations in colour, appearance or packaging may occur due to lighting, screen settings or manufacturer updates.

Will an item be restocked if it sells out?

Some products are seasonal or available in limited quantities. If an item is sold out, please check back later for availability.

Do products come with batteries or accessories?

This depends on the individual product and selected variant. Please check the product description and specifications carefully before placing your order.

4. Returns, Refunds & Damaged Items

What if my order arrives damaged or faulty?

We're sorry if something isn't right! Please contact us at hello@merryandmischief.com with your order number and clear photographs of the issue so we can look into it.

Can I return an item?

Returns are handled in accordance with our Refund and Returns Policy and applicable consumer protection laws. Please review our policy before making a purchase or contact our support team if you need assistance.

What if I receive the wrong item?

Please email us with your order number and a photograph of the item received. We'll investigate and help resolve the issue.