Refund and Returns Policy

1. Our Commitment

At Merry & Mischief, we want you to enjoy your festive finds and have a positive shopping experience.

If there's a problem with your order, please contact us. We'll work with you to find an appropriate resolution in accordance with this policy and applicable consumer protection laws.

2. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from the product you ordered, please email us at hello@merryandmischief.com.

Please include:

Your order number.
A description of the problem.
Photographs or videos showing the issue, where possible.

We'll review your request and let you know the next steps. Depending on the circumstances, an appropriate resolution may include a replacement, repair, or refund.

Please contact us as soon as reasonably possible after discovering an issue.

3. Change of Mind

If you change your mind after purchasing a product, please contact us at hello@merryandmischief.com before returning the item.

Change-of-mind returns are subject to our approval and any applicable return conditions. Items may need to be unused and in their original packaging.

Please contact us before sending anything back. We will provide return instructions if a return is approved.

Nothing in this section limits any rights you may have under applicable consumer protection laws.

4. Non-Returnable Items

Some products may not be eligible for change-of-mind returns, where permitted by applicable law. This may include personalised items or products that cannot reasonably be resold for hygiene or safety reasons.

These exclusions do not apply where a customer is entitled to a remedy under applicable consumer protection laws.

5. Refunds

If your refund request is approved, we'll notify you and explain the next steps.

Approved refunds will generally be issued to the original payment method. The time it takes for the funds to appear in your account may depend on your bank, card provider, or payment service.

Where a refund is legally required, we will honour the customer's applicable rights.

6. Cancellations and Order Changes

If you need to cancel an order or change your delivery details, contact us as soon as possible at hello@merryandmischief.com.

We cannot guarantee that changes or cancellations will be possible after an order has entered processing or been dispatched.

If we cannot cancel an order, this does not remove any cancellation, return, or refund rights you may have under applicable law.

7. Missing Orders

If your order hasn't arrived within the estimated delivery timeframe, please contact us with your order number.

We'll check the available tracking information and investigate with the relevant shipping provider or fulfilment partner.

If your order is confirmed lost or otherwise qualifies for a remedy, we'll work with you to resolve the matter in accordance with applicable consumer protection laws.

8. Return Shipping

If a return is approved, we'll provide instructions on where and how to return the product.

Responsibility for return shipping costs will depend on the reason for the return and the applicable consumer protection laws. We'll explain any applicable costs before you send the item back.

9. Consumer Rights

Customers may have rights under the consumer protection laws of their country or region.

Nothing in this policy excludes, restricts, or modifies any consumer guarantee, right, or remedy that cannot legally be excluded, restricted, or modified.