Privacy Policy

At Merry & Mischief, we value your privacy and are committed to handling your personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit our website, make a purchase, or contact us.

1. Personal Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Contact information: Your name, email address, telephone number, and billing and shipping addresses.
Order information: Products purchased, order details, payment status, and transaction-related information.
Payment information: Payments are processed through third-party payment providers. We generally do not receive or store your complete payment card details.
Device and usage information: Your IP address, browser type, device information, pages visited, and interactions with our website.
Communications: Information you provide when contacting us about an order, product, or other enquiry.

2. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders.
Arrange shipping and delivery.
Send order confirmations, tracking updates, and other transactional communications.
Respond to enquiries and provide customer support.
Process refunds, returns, and exchanges.
Maintain and improve our website, products, and shopping experience.
Detect and prevent fraud, security incidents, and unauthorised transactions.
Meet our legal, tax, accounting, and regulatory obligations.
Send marketing communications where permitted by law and where applicable consent requirements have been met.

3. How We Share Your Information

We may share relevant personal information with trusted service providers when necessary to operate our business, including:

Shopify: To host and operate our online store and process orders.
Payment providers: To securely process payments and refunds.
Suppliers and fulfilment partners: To prepare and dispatch orders and arrange delivery.
Shipping companies: To deliver purchases and provide tracking information.
Analytics and marketing providers: To understand website performance and, where permitted, support advertising and marketing.
Professional advisers and authorities: Where necessary to meet legal obligations or protect our rights.

We share only the information reasonably needed for the relevant purpose, subject to applicable law.

We do not sell your personal information in exchange for money. However, certain advertising or analytics activities may be treated as sharing personal information under some privacy laws. Where required, we will provide appropriate choices and controls.

4. International Data Transfers

Because we intend to serve customers in multiple countries, your personal information may be processed or stored in countries other than the country where you live.

For example, Shopify, payment providers, suppliers, and fulfilment partners may operate internationally.

Where required by applicable law, we will take appropriate steps to ensure that international transfers of personal information are handled lawfully and with suitable safeguards.

5. Cookies and Similar Technologies

Our website and service providers may use cookies, pixels, and similar technologies to:

Keep the website functioning properly.
Remember certain preferences.
Understand how visitors use the website.
Measure advertising performance.
Support personalised advertising where permitted.

You may be able to manage cookies through your browser settings and any cookie preference tools available on our website. Disabling certain cookies may affect website functionality.

Where consent is legally required for non-essential cookies or similar technologies, we will seek that consent as required.

6. Data Retention and Security

We retain personal information for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer support, resolving disputes, and meeting legal or accounting requirements.

We take reasonable steps to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no online system or method of electronic storage can be guaranteed to be completely secure.

7. Your Privacy Rights

Depending on where you live, you may have the right to:

Request access to personal information we hold about you.
Request correction of inaccurate or incomplete information.
Request deletion of personal information, subject to applicable legal requirements.
Withdraw consent where processing relies on consent.
Object to or restrict certain types of processing.
Opt out of certain marketing communications or data-sharing activities where applicable.
Lodge a complaint with the relevant privacy regulator.

To exercise an applicable right, contact us using the details below. We may need to verify your identity before responding.

You can unsubscribe from marketing emails using the unsubscribe link where provided. Transactional communications relating to your orders may still be sent when necessary.

8. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children who are not legally permitted to use the relevant services without appropriate authorisation.

If you believe a child has provided us with personal information inappropriately, please contact us so we can assess the situation and take appropriate action.