Shipping Policy — Merry & Mischief

1. Order Processing

Thank you for shopping with Merry & Mischief!

Orders are processed after payment has been successfully received. Please allow 1–3 business days for order processing before your order is dispatched.

During busy periods, including the Christmas season, processing may take a little longer. We'll do our best to get your order on its way as quickly as possible.

2. Shipping & Delivery

We aim to get your festive finds to you as smoothly as possible.

Delivery times vary depending on the product, shipping destination, and fulfilment location. Estimated delivery timeframes will be provided at checkout or on the relevant product page where available.

Please note that delivery estimates are not guaranteed. Delays may occur due to customs clearance, weather, carrier disruptions, or increased demand during the festive season.

If you're shopping for Christmas, we recommend ordering early to allow enough time for delivery.

3. Shipping Costs

Any applicable shipping charges will be displayed at checkout before you complete your purchase.

If free shipping is offered on selected products or orders, the applicable conditions will be displayed on our website.

4. Order Tracking

Where tracking is available, tracking details will be provided once your order has been dispatched.

Please allow some time for tracking information to become active after dispatch. Tracking updates may not appear immediately.

5. Multiple Shipments

If you order multiple products, your items may arrive in separate packages because products can be fulfilled from different locations.

If this happens, your items may have different tracking numbers and delivery dates.

6. Incorrect Shipping Information

Please ensure your shipping address and contact details are correct when placing your order.

If you notice an error, contact us as soon as possible at hello@merryandmischief.com.

We cannot guarantee that an address can be changed after an order has been processed or dispatched.

Merry & Mischief cannot guarantee replacement or reimbursement for orders delivered to an incorrect address supplied by the customer.

7. Delayed or Missing Orders

If your order hasn't arrived within the estimated delivery timeframe, please contact us at hello@merryandmischief.com.

We'll help you check the available tracking information and investigate the delay with the relevant shipping provider or fulfilment partner.

If your order appears to be lost, we'll work with you to resolve the issue in accordance with our policies and applicable consumer protection laws.

8. Damaged or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please email hello@merryandmischief.com with your order number and photographs of the issue, where possible.

We'll assess the issue and help arrange an appropriate resolution.

Nothing in this policy limits your rights under applicable consumer protection laws.